Field Service Engineer , Innovative and Life Science company with unique technology, position ideally based in Germany or Netherlands
Are you passionate about the intersection of technology and life sciences? Do you have a strong background in field service, especially in instrument support and customer satisfaction? If so, we want you to join our growing team!
We are looking for a Field Service Engineer to join our dynamic and collaborative team, This is a fantastic opportunity to be part of an organization that is at the forefront of solving complex biological questions and enabling groundbreaking scientific discoveries.
Key Responsibilities:
- Installation, maintenance, and repair of instruments and software
- Troubleshooting and diagnosing issues to ensure customer satisfaction
- Working closely with internal teams to resolve complex challenges
- Providing training and creating knowledge articles
- Ensuring the highest levels of customer experience
Travel: The role involves extensive travel within the EU, with potential trips to Asia/Australia in exceptional cases.
Who You Are:
- You have at least 3 to 4 years of field service experience in life sciences or diagnostics
- Experience with liquid handlers/automation workflows (e.g. Hamilton STAR, Tecan Evo, Beckman Biomek and/or others)
- You thrive in a fast-paced, agile environment and have a solution-oriented mindset
- You are an excellent communicator and problem-solver, focused on delivering exceptional service and customer experience
If you’re ready to bring your expertise to a mission-driven team and make a lasting impact in the world of science, apply today!